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General Supervisor, Operations

Classification Information

Operations
Operations is responsible for cross-functional management and administration of an organizations resources, including but not limited to finance, processes and operations, human capital, facilities, equipment, systems, and communication. Conducts the daily operations of an organizational or academic unit, which may include budgeting, forecasting, and financial modeling. Business operations professionals gather and analyze data to construct key performance indicators to monitor and improve performance and reinforce strategic decision making.
Management / Leadership
Manager: The positions work is achieved through the direction of others. Managers have direct accountability for setting goals and using resources. They are responsible for administrative oversight of individuals, including conducting recommendations for hiring and termination, writing evaluations, disciplinary actions, day-to-day oversight as well as long-term goal setting and accountability for the performance and productivity of the employees. Managerial positions are reflected in the M1-M3 career track levels in the management/leadership track.
Level 1
Supervisor: Supervises experienced administrative, operative, and/or technical roles. Coordinates schedules and workflow for the team. Focuses on team completion of assignments and is responsible for ensuring the orientation and training of employees.
G - General Administration
Roles that are in administrative/ professional non-student facing functions.

Position Summary

The General Supervisor of Operations is an entry-level management position responsible for overseeing the daily operations and ensuring efficient execution of tasks within a specific department or unit. This role involves supervising a team of experienced administrative, operational, and/or technical staff, coordinating schedules, workflow, and assignments to meet operational objectives. The General Supervisor of Operations ensures that team members are properly trained, orientated, and equipped to perform their roles effectively and in alignment with the unit’s goals. Key responsibilities include supervising team members, setting performance expectations, and monitoring progress on various operational tasks, such as budgeting, forecasting, financial modeling, and resource management. The supervisor will also analyze performance data and key performance indicators (KPIs) to ensure operations are running smoothly and making necessary adjustments to improve efficiency. In this role, the General Supervisor will be responsible for conducting employee performance evaluations, making recommendations for hiring or termination, addressing any performance issues, and ensuring compliance with operational standards. Additionally, the supervisor will provide coaching and support to staff, fostering a collaborative and high-performing team environment. This position requires strong leadership, organizational, and communication skills, as well as the ability to manage multiple tasks simultaneously. The General Supervisor of Operations will focus on achieving team objectives, ensuring that operational goals are met, and contributing to the continued success and efficiency of the department or unit.