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Technical Manager, IT Learning & Training

PageUp Desc Code INF - Technical Manager, IT Learning & Training

Function INF - Information Technology

Subfunction IT Learning & Training

Discipline IT Learning & Training

Career Track T - Technical/STEM

Career Track Level Management / Leadership - Level 2

BROAD SALARY RANGE CODE 04

RANGE $78448 - $156895

MARKET REFERENCE RANGE CODE 04C

RANGE $103550 - $155326

Classification Information

IT Learning & Training

IT Learning and Training plans, designs, develops, delivers, and evaluates learning and training materials, and the adoption of integrated information systems and technology that support and enhance administrative and management needs and outcomes.

Management / Leadership

Manager: The positions work is achieved through the direction of others. Managers have direct accountability for setting goals and using resources. They are responsible for administrative oversight of individuals, including conducting recommendations for hiring and termination, writing evaluations, disciplinary actions, day-to-day oversight as well as long-term goal setting and accountability for the performance and productivity of the employees. Managerial positions are reflected in the M1-M3 career track levels in the management/leadership track.

Level 2

Manager: Responsible for leading a team of professionals and/or support employees. Has full responsibility for team output. Focuses on implementing and executing strategies within their own department or team.

T - Technical/STEM

Technical roles, including technology and research.

Position Summary

The Technical Manager within IT Learning and Training is responsible for overseeing a team that designs, develops, and delivers learning materials and systems that support the institution's IT training goals. This position is integral to the success of IT training initiatives, managing a group of professionals who ensure that training content is relevant, effective, and aligned with organizational needs. The manager sets clear goals for the team, ensuring they are executed efficiently and in a timely manner while maintaining high standards for the quality of training programs. This role involves coordinating with various stakeholders to ensure training solutions meet the needs of faculty, staff, and students. In addition to overseeing the creation and deployment of IT learning content, the Technical Manager plays a key role in evaluating the effectiveness of training programs. They analyze feedback, track performance metrics, and identify areas for improvement to continuously enhance the training experience. The manager also works to integrate new technologies and instructional tools into the learning environment, ensuring that the IT training offerings are cutting-edge and adaptable to emerging technologies. By fostering a collaborative work environment, the Technical Manager helps to drive innovation and ensures that the department stays ahead of technological advancements in educational systems and learning platforms. This role requires a blend of technical expertise and leadership skills, as the Technical Manager is responsible for both the development of training content and the management of a team of instructional designers, technical writers, and trainers. They must ensure that resources are allocated efficiently, team members are adequately trained and supported, and training goals are achieved. The Technical Manager also contributes to strategic decision-making, aligning IT training initiatives with the overall objectives of the organization. The position is essential for maintaining a high level of productivity and ensuring the successful delivery of training programs that support the institution’s technological and operational needs.