The Technical Manager within IT Business Relationships serves as a key liaison between Information Technology and university stakeholders, ensuring that IT services and solutions align with institutional goals and customer needs. This role leads a team focused on developing and maintaining productive, strategic relationships with academic, research, and administrative units to promote collaboration, improve service delivery, and guide the adoption of technology across the university. The manager plays a critical role in translating business requirements into actionable IT strategies and advocating for customer needs within the IT organization. Functioning within the IT Service Management framework, this position oversees efforts to assess stakeholder needs, monitor service satisfaction, and prioritize IT projects based on institutional value. The Technical Manager collaborates with service owners, project managers, and technical teams to ensure that IT services meet the evolving demands of the university community. The role also contributes to the development of service-level agreements, facilitates communication during service changes or disruptions, and supports the overall lifecycle of IT services by providing insights from the end-user perspective. At the M2 level, the Technical Manager is responsible for leading a team of professionals, setting performance goals, managing staffing and development, and overseeing day-to-day operations. This role is accountable for implementing departmental strategies, managing stakeholder expectations, and ensuring timely and effective delivery of IT services. The manager also plays a key role in strategic planning and continuous improvement initiatives, helping shape how IT supports institutional priorities. Through strong leadership, communication, and technical acumen, the Technical Manager strengthens the partnership between IT and the university to foster innovation, efficiency, and a user-centered approach to technology.