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Technical Supervisor, IT Service Management
PageUp Desc Code: INF - Technical Supervisor, IT Service Management
Function: INF - Information Technology
Sub-function: IT Service Management
Discipline: IT Service Management
Career Track: Technical/STEM
Career Track Level: Management / Leadership - Level 1
Information Technology: Information Technology is responsible for the use of any computers, software applications, storage, networking, and other hardware or physical devices. Develops and maintains infrastructures and processes for creating, managing, securing, and exchanging all forms of electronic data. Incorporates leading-edge techniques for collaboratively enhancing the performance of installed systems, identifying new technologies, developing applications, and transitioning from legacy to new systems.
IT Service Management: IT Service Management designs, builds, delivers, operates, and controls IT service offerings across the university.
Technical/STEM: Technical roles, including technology and research.
Management / Leadership: Manager: The positions work is achieved through the direction of others. Managers have direct accountability for setting goals and using resources. They are responsible for administrative oversight of individuals, including conducting recommendations for hiring and termination, writing evaluations, disciplinary actions, day-to-day oversight as well as long-term goal setting and accountability for the performance and productivity of the employees. Managerial positions are reflected in the M1-M3 career track levels in the management/leadership track.
Level 1: Entry: These positions are not equivalent to support positions. Rather, these are professional roles which require limited experience and education when considering industry or field standards. Positions considered entry level A/P faculty should be mapped