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General Director, Student Financial Services

PageUp Desc Code STU - General Director, Student Financial Services

Function STU - Student Services

Subfunction Enrollment Services

Discipline Student Financial Services

Career Track G - General Administration

Career Track Level Management / Leadership - Level 3

BROAD SALARY RANGE CODE 05

RANGE $102488 - $215224

MARKET REFERENCE RANGE CODE 05C

RANGE $137052 - $212431

Classification Information

Student Financial Services

Student Financial Services provides financial aid eligibility and application counseling and assists in the administration of financial aid programs, which may include scholarship programs. Works with students and families to provide financial education, explain loan repayment options, terms, and conditions for private, institutional, state, and federal financial aid programs.

Management / Leadership

Manager: The positions work is achieved through the direction of others. Managers have direct accountability for setting goals and using resources. They are responsible for administrative oversight of individuals, including conducting recommendations for hiring and termination, writing evaluations, disciplinary actions, day-to-day oversight as well as long-term goal setting and accountability for the performance and productivity of the employees. Managerial positions are reflected in the M1-M3 career track levels in the management/leadership track.

Level 3

Director: Directs and controls the activities of multiple university units or leads a team of professionals with significant university wide impact. Typically has indirect reports. In charge of overall control of planning, staffing, budgeting, etc. for the unit. Collaborates with executive leadership on establishing strategic goals across the function.

G - General Administration

Roles that are in administrative/ professional non-student facing functions.

Position Summary

The General Director of Student Financial Services is responsible for overseeing the comprehensive operations of the financial aid office, managing multiple units and teams to ensure the effective delivery of financial aid services to students. This includes the development and implementation of policies and procedures related to financial aid eligibility, application counseling, loan repayment options, and scholarship programs. The Director plays a key role in ensuring that all financial aid programs adhere to federal, state, and institutional regulations while meeting the financial needs of students and their families. They are also responsible for ensuring the department is aligned with the broader goals of Student Services and Enrollment Services. In this leadership role, the General Director is accountable for strategic planning, budgeting, and resource allocation to ensure that Student Financial Services effectively supports the university’s academic and enrollment objectives. The Director provides leadership and guidance to a team of professionals, coordinating their efforts to ensure high levels of efficiency and customer service. Responsibilities also include establishing department-wide goals, overseeing the development of training and professional development programs, and conducting performance evaluations. The General Director will collaborate with key stakeholders, including senior management, academic departments, and external agencies, to develop and implement strategic initiatives that support student success and retention. The General Director of Student Financial Services also serves as a primary liaison between the financial aid office and university leadership. They play a key role in decision-making and policy development, working with other departments and executives to address student financial challenges and improve the overall student experience. This role requires an in-depth knowledge of financial aid regulations, strategic leadership capabilities, and a commitment to enhancing student access to education through effective financial assistance programs. The General Director will ensure that the financial aid office remains responsive to student needs while aligning with the university's long-term goals.