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General Manager, Business Ops & Admin

Classification Information

Business Ops & Admin
Business Ops and Admin is responsible for the strategic planning, analysis, and ongoing operations of colleges and units. Reporting and analytics support is provided to inform strategic planning and business operations; project management support is provided as a means of executing on the strategic plan.
Management / Leadership
Manager: The positions work is achieved through the direction of others. Managers have direct accountability for setting goals and using resources. They are responsible for administrative oversight of individuals, including conducting recommendations for hiring and termination, writing evaluations, disciplinary actions, day-to-day oversight as well as long-term goal setting and accountability for the performance and productivity of the employees. Managerial positions are reflected in the M1-M3 career track levels in the management/leadership track.
Level 2
Manager: Responsible for leading a team of professionals and/or support employees. Has full responsibility for team output. Focuses on implementing and executing strategies within their own department or team.
G - General Administration
Roles that are in administrative/ professional non-student facing functions.

Position Summary

The General Manager for Business Operations is a leadership role responsible for overseeing the strategic planning, analysis, and day-to-day operations of a department or team within the university's business and administrative functions. This position ensures the alignment of operational strategies with institutional goals, leveraging reporting and analytics to inform decisions and optimize performance. The General Manager plays a pivotal role in coordinating project management initiatives that support long-term planning and operational success. In this capacity, the General Manager leads a team of professionals and support staff, assuming full accountability for their performance and productivity. Responsibilities include setting departmental goals, overseeing resource allocation, and managing personnel activities such as hiring, training, evaluations, and disciplinary actions. By focusing on the execution of strategies and fostering a collaborative work environment, the General Manager ensures the effective delivery of services and operational excellence within their scope of responsibility.