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Technical Manager, Testing

Classification Information

Testing
Testing designs, develops, and implements testing strategies and test plans. Performs testing and analysis on overall hardware, software, and networking systems.
Management / Leadership
Manager: The positions work is achieved through the direction of others. Managers have direct accountability for setting goals and using resources. They are responsible for administrative oversight of individuals, including conducting recommendations for hiring and termination, writing evaluations, disciplinary actions, day-to-day oversight as well as long-term goal setting and accountability for the performance and productivity of the employees. Managerial positions are reflected in the M1-M3 career track levels in the management/leadership track.
Level 2
Manager: Responsible for leading a team of professionals and/or support employees. Has full responsibility for team output. Focuses on implementing and executing strategies within their own department or team.
T - Technical/STEM
Technical roles, including technology and research.

Position Summary

The Technical Manager within Testing plays a critical role in ensuring the reliability, functionality, and performance of the university’s IT systems and applications. This position leads the design, implementation, and oversight of comprehensive testing strategies across hardware, software, and network components, aligning testing initiatives with institutional goals and compliance requirements. The manager collaborates with stakeholders across Information Technology and Development and Operations to integrate testing processes throughout the system development life cycle, ensuring that all systems meet quality standards before deployment. This role is responsible for managing a team of testing professionals, setting performance expectations, and coordinating workloads to ensure timely delivery of testing outcomes. The Technical Manager develops and maintains test plans, oversees automated and manual testing efforts, and ensures documentation and reporting are consistently accurate and thorough. Additionally, the manager evaluates testing tools and methodologies to enhance efficiency and stay aligned with industry best practices. A key component of the role is fostering a culture of continuous improvement and innovation in testing practices to support the university’s digital infrastructure. Through strong leadership and technical expertise, the Technical Manager contributes to the overall stability and advancement of university technology systems. This position plays a pivotal role in identifying and resolving potential issues before implementation, reducing system downtime, and ensuring optimal user experiences. By executing a proactive and strategic approach to testing, the manager supports the university’s mission of delivering reliable and secure IT services to students, faculty, and staff.