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Technical Supervisor, IT Service Management
PageUp Desc Code: INF - Technical Supervisor, IT Service Management
Function: INF - Information Technology
Sub-function: IT Service Management
Discipline: IT Service Management
Career Track: T - Technical/STEM
Career Track Level: Management / Leadership - Level 1
Broad Salary Range Code: 04
Range: $76163 - $152325
Market Reference Range Code: 04B
Range: $91395 - $137093
Information Technology: Information Technology is responsible for the use of any computers, software applications, storage, networking, and other hardware or physical devices. Develops and maintains infrastructures and processes for creating, managing, securing, and exchanging all forms of electronic data. Incorporates leading-edge techniques for collaboratively enhancing the performance of installed systems, identifying new technologies, developing applications, and transitioning from legacy to new systems.
IT Service Management: IT Service Management designs, builds, delivers, operates, and controls IT service offerings across the university.
T - Technical/STEM: Technical roles, including technology and research.
Management / Leadership: Manager: The positions work is achieved through the direction of others. Managers have direct accountability for setting goals and using resources. They are responsible for administrative oversight of individuals, including conducting recommendations for hiring and termination, writing evaluations, disciplinary actions, day-to-day oversight as well as long-term goal setting and accountability for the performance and productivity of the employees. Managerial positions are reflected in the M1-M3 career track levels in the management/leadership track.
Level 1: Supervisor: Supervises experienced administrative, operative, and/or technical roles. Coordinates schedules and workflow for the team. Focuses on team completion of assignments and is responsible for ensuring the orientation and training of employees.