The Analyst within Desktop Support provides essential technical assistance to faculty, staff, students, and university stakeholders for desktop hardware and software-related issues. This role involves diagnosing and resolving a broad range of technical problems related to desktop systems, ensuring end-users receive the support needed to maintain their productivity. Analysts in this position are responsible for handling service requests, performing troubleshooting and installations, and resolving software-related issues across different operating systems and hardware platforms. In addition to resolving technical issues, the Analyst within Desktop Support works to maintain system performance by ensuring that desktop hardware and software configurations are up-to-date. This includes assisting with installations, system updates, software patches, and troubleshooting hardware malfunctions. Analysts must adhere to service-level agreements (SLAs) and ensure that all tasks are completed in a timely and professional manner, providing documentation for each support request and offering solutions that prevent recurrence of common problems. The role of the Analyst is considered intermediate and offers an opportunity for growth within the IT support field. While analysts are expected to have some hands-on experience, they are not required to work independently at this level. The Analyst will work alongside more experienced technical staff and be involved in a range of desktop support operations, from routine maintenance to resolving more complex issues. This position is an excellent stepping stone for individuals looking to further develop their technical skills in IT support and expand their knowledge in desktop system management.