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Technical Supervisor, Desktop Support

PageUp Desc Code: INF - Technical Supervisor, Desktop Support

Function: INF - Information Technology

Sub-function: IT Support

Discipline: Desktop Support

Career Track: T - Technical/STEM

Career Track Level: Management / Leadership - Level 1

Broad Salary Range Code: 03

Range: $58587 - $117173


Market Reference Range Code: 03C

Range: $77334 - $116002


Information Technology: Information Technology is responsible for the use of any computers, software applications, storage, networking, and other hardware or physical devices. Develops and maintains infrastructures and processes for creating, managing, securing, and exchanging all forms of electronic data. Incorporates leading-edge techniques for collaboratively enhancing the performance of installed systems, identifying new technologies, developing applications, and transitioning from legacy to new systems.

IT Support: IT Support provides technical support to faculty, staff, students, and university stakeholders for a range of hardware and software related information technology systems. Diagnoses user problems and responds to problems, queries, or complaints from users.

Desktop Support: Desktop Support provides technical support to faculty, staff, students, and university stakeholders in the field for a range of desktop hardware and software related information technology systems in response to specific requests or goals.

T - Technical/STEM: Technical roles, including technology and research.

Management / Leadership: Manager: The positions work is achieved through the direction of others. Managers have direct accountability for setting goals and using resources. They are responsible for administrative oversight of individuals, including conducting recommendations for hiring and termination, writing evaluations, disciplinary actions, day-to-day oversight as well as long-term goal setting and accountability for the performance and productivity of the employees. Managerial positions are reflected in the M1-M3 career track levels in the management/leadership track.

Level 1: Supervisor: Supervises experienced administrative, operative, and/or technical roles. Coordinates schedules and workflow for the team. Focuses on team completion of assignments and is responsible for ensuring the orientation and training of employees.