The Technical Supervisor within Desktop Support is responsible for leading a team of technical professionals providing desktop hardware and software support across the university. In this role, the supervisor coordinates daily operations, including assigning and overseeing tasks, managing team workflows, and ensuring that support requests are addressed in a timely and efficient manner. The supervisor is also responsible for training new team members, fostering professional development, and ensuring that staff members are up to date on current technologies and best practices. This position plays a key role in ensuring that all desktop systems are maintained to meet the needs of faculty, staff, students, and other stakeholders. The supervisor is responsible for supervising the technical support team, ensuring high levels of customer satisfaction, and maintaining performance standards for the team. The role involves overseeing troubleshooting efforts for complex desktop hardware and software issues, coordinating problem resolutions, and ensuring that service level agreements (SLAs) are met. In addition to managing the day-to-day operations of the team, the Technical Supervisor also works closely with other IT departments to identify areas for improvement, resolve recurring issues, and recommend strategic upgrades to systems and processes. The Technical Supervisor within Desktop Support is a leadership role that blends both technical expertise and management skills. This position ensures that the team works collaboratively to meet organizational goals, resolves user issues effectively, and provides consistent, high-quality service. The supervisor also takes responsibility for performance evaluations, disciplinary actions, and providing support to team members to ensure continuous improvement in the team's efficiency and effectiveness. The position requires strong leadership, communication, and technical troubleshooting skills to ensure the successful operation of the desktop support team and overall user satisfaction.