The Technical Manager within Desktop Support leads and manages a team responsible for providing technical support for desktop hardware and software systems to faculty, staff, students, and other university stakeholders. This role involves overseeing the team’s daily operations, ensuring that desktop-related issues are addressed efficiently, and maintaining high levels of customer service. The Technical Manager is responsible for ensuring the team delivers timely solutions, troubleshooting complex issues, and working collaboratively to improve systems and processes. The position also requires the manager to evaluate and implement new technologies and best practices to enhance desktop support services. In this managerial role, the Technical Manager is accountable for resource allocation, setting clear objectives, and driving team performance to meet the university's desktop support needs. The manager supervises the team, conducts performance evaluations, handles hiring decisions, provides training and development opportunities, and ensures compliance with organizational policies and goals. Additionally, the manager is responsible for optimizing the workflow and ensuring the team is aligned with long-term strategic IT objectives. This role also includes developing and maintaining service level agreements (SLAs) to ensure the department consistently meets or exceeds performance standards. The Technical Manager serves as a key liaison between Desktop Support and other IT departments, collaborating on projects, troubleshooting complex issues, and implementing improvements in desktop systems. The position requires strong leadership skills, strategic thinking, and technical expertise in desktop systems and troubleshooting. The Technical Manager is expected to foster an environment of continuous improvement and professional growth while ensuring that the team delivers exceptional service, remains efficient, and supports the university’s IT goals effectively.