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Technical Supervisor, Help Desk
PageUp Desc Code: INF - Technical Supervisor, Help Desk
Function: INF - Information Technology
Sub-function: IT Support
Discipline: Help Desk
Career Track: T - Technical/STEM
Career Track Level: Management / Leadership - Level 1
Broad Salary Range Code: 03
Range: $58587 - $117173
Market Reference Range Code: 03C
Range: $77334 - $116002
Information Technology: Information Technology is responsible for the use of any computers, software applications, storage, networking, and other hardware or physical devices. Develops and maintains infrastructures and processes for creating, managing, securing, and exchanging all forms of electronic data. Incorporates leading-edge techniques for collaboratively enhancing the performance of installed systems, identifying new technologies, developing applications, and transitioning from legacy to new systems.
IT Support: IT Support provides technical support to faculty, staff, students, and university stakeholders for a range of hardware and software related information technology systems. Diagnoses user problems and responds to problems, queries, or complaints from users.
Help Desk: Help Desk are the first point of contact to provide typically remote technical support to faculty, staff, students, and university stakeholders from a centralized location for a range of hardware and software related information technology systems.
T - Technical/STEM: Technical roles, including technology and research.
Management / Leadership: Manager: The positions work is achieved through the direction of others. Managers have direct accountability for setting goals and using resources. They are responsible for administrative oversight of individuals, including conducting recommendations for hiring and termination, writing evaluations, disciplinary actions, day-to-day oversight as well as long-term goal setting and accountability for the performance and productivity of the employees. Managerial positions are reflected in the M1-M3 career track levels in the management/leadership track.
Level 1: Supervisor: Supervises experienced administrative, operative, and/or technical roles. Coordinates schedules and workflow for the team. Focuses on team completion of assignments and is responsible for ensuring the orientation and training of employees.