The Technical Supervisor within the Help Desk team plays a critical leadership role in overseeing the daily operations of the IT Support staff, ensuring effective delivery of technical assistance to faculty, staff, students, and university stakeholders. This position is responsible for supervising and coordinating the activities of the Help Desk team, ensuring that issues related to hardware, software, and network systems are addressed efficiently. The Supervisor oversees the scheduling, workflow, and performance of team members, ensuring that service level expectations are met and that users receive timely and accurate technical support. In this role, the Technical Supervisor manages a team of experienced Help Desk Analysts, providing guidance and ensuring proper training and orientation for new team members. The Supervisor is responsible for monitoring team performance, conducting performance evaluations, and offering continuous feedback to maintain high standards of service. They are also accountable for setting goals for the team, fostering a collaborative work environment, and ensuring that team members are equipped with the necessary skills and knowledge to address technical issues and user inquiries effectively. The Technical Supervisor reports to higher-level management while maintaining day-to-day oversight of the Help Desk operations. This position requires strong leadership and problem-solving skills to address both routine and complex technical challenges that arise within the IT support functions. By guiding the Help Desk team, the Supervisor plays a key role in ensuring the smooth operation of the university’s IT systems, helping transition from legacy technologies to newer, more efficient solutions. The role is crucial for maintaining optimal performance across the Help Desk function and enhancing user satisfaction through effective team coordination and management.