The Technical Supervisor within Network and Telecommunication Services is responsible for the daily coordination and oversight of technical staff engaged in the administration, maintenance, and support of the university’s network and telecommunications infrastructure. This role ensures the reliable operation of core communication systems, including data networks, voice systems, video conferencing tools, and cloud-based integrations. The supervisor plays a key role in supporting infrastructure stability by guiding troubleshooting efforts and recommending enhancements aligned with evolving technology needs. This position oversees the scheduling and prioritization of work assignments, ensuring efficient team performance and adherence to service level expectations. The supervisor provides direction on the deployment and configuration of hardware such as switches, routers, firewalls, and related systems, while also facilitating documentation and compliance with university IT standards. In addition, the supervisor supports team development by delivering technical training, orienting new staff, and cultivating a collaborative work environment. Working closely with IT leadership and campus partners, the Technical Supervisor helps evaluate network and communication needs and supports the implementation of secure, scalable solutions. The role is pivotal in ensuring high availability and performance of the university’s voice and data systems, contributing directly to operational continuity and the delivery of essential services across the institution.