The Technical Manager within Classroom Support plays a pivotal role in overseeing and coordinating the day-to-day operations of the classroom technology support team. This role is responsible for managing a team of technical professionals who provide essential support for hardware and software systems in classrooms across the university. The Technical Manager ensures that all classroom technologies, including audio-visual equipment, interactive displays, and other learning tools, are operational, effectively supported, and continually optimized to enhance the teaching and learning experience. In this leadership capacity, the Technical Manager is responsible for setting clear objectives and priorities for the Classroom Support team, ensuring that technical support services are delivered efficiently and meet the needs of faculty, staff, students, and university stakeholders. They will manage service requests, troubleshoot complex issues, and oversee the timely resolution of any technical problems related to classroom equipment and systems. Additionally, the manager will ensure the proper deployment, maintenance, and upgrading of classroom technologies to align with evolving educational requirements. As a manager, this position is accountable for the performance and productivity of the team, including overseeing hiring decisions, training, performance evaluations, and the overall professional development of team members. The Technical Manager will focus on developing and executing strategies to improve team efficiency, maintain high standards of service, and stay ahead of technological advancements in classroom support. They will also collaborate with other departments, such as IT Support, to address broader technological needs and ensure that the classroom technology infrastructure supports the university's academic goals.