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General Manager, Military Affairs

Classification Information

Military Affairs
Military Affairs is responsible for serving the universitys military student community. Collaborates with university partners to ensure military and veteran dependents are connected to the financial, academic, and social resources necessary for a successful transition to and through their course of study at the university.
Management / Leadership
Manager: The positions work is achieved through the direction of others. Managers have direct accountability for setting goals and using resources. They are responsible for administrative oversight of individuals, including conducting recommendations for hiring and termination, writing evaluations, disciplinary actions, day-to-day oversight as well as long-term goal setting and accountability for the performance and productivity of the employees. Managerial positions are reflected in the M1-M3 career track levels in the management/leadership track.
Level 2
Manager: Responsible for leading a team of professionals and/or support employees. Has full responsibility for team output. Focuses on implementing and executing strategies within their own department or team.
G - General Administration
Roles that are in administrative/ professional non-student facing functions.

Position Summary

The General Manager for Military Affairs plays a pivotal role in overseeing and leading the operational functions of the Military Affairs department, which serves the university’s military-affiliated students, including veterans, active-duty service members, and their families. Reporting to senior leadership within Student Services and Student Affairs, the General Manager ensures that military students receive the comprehensive support necessary for their academic success, personal development, and successful transition to campus life. This role is responsible for managing resources, aligning strategies, and ensuring the effective delivery of services, including academic advising, financial aid counseling, and student engagement, to military and veteran students. The General Manager is directly responsible for supervising and guiding a team of professionals and support staff in the Military Affairs department. This includes overseeing the day-to-day operations, setting departmental goals, and ensuring staff are properly trained, evaluated, and supported. The role demands close collaboration with other university departments such as admissions, financial aid, and student services to create a seamless, supportive experience for military students. Additionally, the General Manager plays a critical role in establishing and tracking key performance metrics, ensuring that the department’s services are both efficient and aligned with the broader goals of the university. This leadership position also requires strategic oversight of budgeting, staffing, and policy implementation to ensure Military Affairs runs efficiently and effectively. The General Manager works closely with university leadership to align the department’s objectives with the institution’s mission, developing long-term strategies that enhance military students' educational journeys. The role also involves continuous evaluation of program effectiveness, identifying opportunities for improvement, and ensuring that military-affiliated students receive the financial, academic, and social resources necessary for academic and professional success.