Virginia Tech® home

Job Architecture Search

General Manager, Student Affairs

Classification Information

Student Affairs
Student Affairs supports students on their path to success. Promotes and provides co-curricular opportunities, services and resources that have development outcomes that are purposeful and prepare students to live healthy, productive and fulfilling lives. Deliver the programs, services, facilities and administrative functions that facilitate the co-curricular environment of a college or university and enhance the educational experiences of its students toward their self-exploration, learning and development.
Management / Leadership
Manager: The positions work is achieved through the direction of others. Managers have direct accountability for setting goals and using resources. They are responsible for administrative oversight of individuals, including conducting recommendations for hiring and termination, writing evaluations, disciplinary actions, day-to-day oversight as well as long-term goal setting and accountability for the performance and productivity of the employees. Managerial positions are reflected in the M1-M3 career track levels in the management/leadership track.
Level 2
Manager: Responsible for leading a team of professionals and/or support employees. Has full responsibility for team output. Focuses on implementing and executing strategies within their own department or team.
G - General Administration
Roles that are in administrative/ professional non-student facing functions.

Position Summary

The General Manager within Student Affairs is responsible for overseeing the strategic direction and operational management of multiple student services and programs, supporting students on their academic and personal journey. This position ensures that various departments within Student Affairs, including student advocacy, career services, health and wellness, and housing, are effectively integrated to provide a holistic, enriching experience for students. The General Manager leads a diverse team of professionals and support staff, holding full accountability for setting goals, resource allocation, and ensuring alignment with the university’s mission and strategic objectives. As a leader, the General Manager is responsible for the development and implementation of key policies, procedures, and initiatives that enhance student services. This includes ensuring that all services are accessible, efficient, and responsive to the needs of the student population. The position also involves coordinating with other departments and senior leadership to ensure that Student Affairs services contribute to the overall student experience and success. Through oversight and continuous improvement efforts, the General Manager fosters a supportive, inclusive, and engaging environment for students to thrive academically and personally. In addition to operational oversight, the General Manager is tasked with managing the staff within the Student Affairs unit. This includes hiring, training, and evaluating personnel, as well as providing leadership to enhance staff performance and professional development. The General Manager is also responsible for establishing and tracking departmental performance metrics, making adjustments as necessary to improve service delivery. By fostering a culture of collaboration, innovation, and excellence, the General Manager ensures that Student Affairs consistently meets its goals, supports the success of students, and contributes to the broader objectives of the university.