The General Manager within Student Services provides strategic and operational leadership for a department or unit that supports critical administrative functions across the student services spectrum. Working within the General Administration track, this position oversees non-student-facing responsibilities such as budget and resource management, compliance, systems coordination, and process optimization. The role ensures that the foundational support structures of services like admissions, financial aid, housing, and student engagement are functioning efficiently and aligned with institutional goals. This managerial position leads a team of professional and support staff, guiding their work to ensure high-quality performance and achievement of departmental objectives. The General Manager is responsible for overseeing daily operations, implementing strategies, and aligning team output with broader university priorities. This includes managing hiring and staffing decisions, evaluating employee performance, providing mentorship and development opportunities, and overseeing project timelines and deliverables. The role requires a strong ability to coordinate cross-functional efforts and maintain accountability for both individual and team outcomes. Through effective leadership and administrative oversight, the General Manager plays a key role in supporting the mission of Student Services by ensuring that operational infrastructure enables smooth, responsive, and student-centered service delivery. By cultivating a culture of continuous improvement and efficiency, this role enhances the university’s ability to meet student needs, streamline service delivery, and support the academic and personal success of its diverse student population.